Booking Terms
We take great care to make your experience with Graze By Steph an enjoyable one!
To ensure a smooth booking and delivery/pickup process, we have a few terms and conditions. These are in place so everyone’s happy!
By placing your order, you agree to these terms and conditions.
BOOKING TERMS:
ABN 695 03 65 34 85
Hereafter Graze by Steph “we”, “us”.
Product may be replaced with a product of equal or higher value if there are stock shortages.
You cannot purchase alcohol if you (or the recipient) are under the age of 18 years. Identification may be required on pickup/delivery.
Deliveries will be between 9-4pm on the agreed delivery date, unless previously discussed. Once the box has been delivered, it is no longer our responsibility. Please try to ensure a recipient is home to receive the delivery.
Allergen traces may be present however we do take great care, especially when preparing allergen friendly boxes. This means we cannot guarantee a 100% allergen free products. All products may contain traces of allergens.
Grazing table booking deposits are non-refundable. Cancellation will give you a store credit for up to 365 days from deposit payment UNLESS cancelled within 7 days of the event, in which case your deposit is forfeited and no store credit will be give.
Any box order that has been fully paid for is non-refundable in the chance a customer may need to cancel their order. You will be given a store credit to use from 28 days of payment date UNLESS cancellation occurred within 24 hours of agreed delivery date, in which case your payment will be forfeited.
All products must be consumed within three (3) hours after the grazing table has been set up or from the delivery of a takeaway box order, in line with government rules and regulations. Consumption of said products beyond the said period shall be at your own risk.
Graze by Steph shall not be liable for any resulting damage, injury or sickness whatsoever, whether remote or proximate, for failure to consume orders within three (3) hours of set up or delivery, or for the customer’s failure to take health, safety and hygienic measures into consideration when consuming food products.
Important Product Disclaimer: We are NOT an allergy-free business. Graze by Steph cannot guarantee that our products are free from any ingredients that may affect certain food allergies. We recognize the seriousness of food allergies and we recommend that you inform us of any food allergies you or your guests may have before you place your order. We will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a Product provided by us.
Limitation of liability: To the fullest extent permitted by law you agree that neither us, nor any of our officers, employees or contractors, will be liable to you or any person for any Claim resulting from, in relation to, or arising out of (i) your use or inability to use our Goods and Services or the Order itself, except to the extent resulting from our gross negligence or wilful default.
To the fullest extent permitted by law, you agree to indemnify, defend and forever hold harmless us, and their officers and employees from and against all Claims, including reasonable legal costs, resulting from any breach of this Agreement or any activity related to your use of the Services, by you and any liability for any Claim, whether direct, indirect, incidental, special and/or consequential.
HOW TO BOOK WITH GRAZE BY STEPH:
We’ve simplified our ordering process. You can order right here on our website! It’s as easy as 1-2-3.
Head to our product page for the desired product and complete the enquiry form. Make sure to include your contact details, your requested date and whether you would like delivery (a travel fee will be charged), or pickup.
Steph will get back to you ASAP, with confirmation if your date is available and an invoice ready for you to pay. Please note your order is not confirmed until this invoice is paid.
ENJOY your delicious goodies.